All telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS).
The CIS is important if you are thinking of buying a new internet product or service, telephone or mobile.
It helps you compare features and prices from different telcos. It also tells you what to expect, such as:
- what is included in the product, service or plan, and what is limited or excluded
- the fees and charges for the product or service, even if it is a ‘free’ offer
- how long the minimum contract lasts
- how much it costs to use national or international roaming (mobile only)
- what to do if you have a complaint
Each of our product pages will inclide the CIS for the product you are considering. In addition you will find a list of the various CIS for the products we offer below.
Please contact us is you have any questions about our CIS.
Product Type | Category | CIS |
nbn® Sky Muster® | Satellite | Critical Information Summary – Sky Muster |
nbn® Sky Muster® Plus | Satellite | Critical Information Summary – Sky Muster Plus |
nbn® Sky Muster® Plus Premium Uncapped | Satellite | Critical Information Summary – Sky Muster Plus Powered by NBN – Uncapped Data |
nbn® Fibre | Fixed Line | Critical Information Summary – Fibre |
nbn® Fixed Wireless | Fixed Wireless | Critical Information Summary – Fixed Wireless |