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Services - Northern Queensland - Cyclone Debbie - All Services

Severity: High

Status: Open

Date Started: Thursday 30th March 2017 12:00 AEDT
Expected End Time: Wednesday 26th April 2017 12:00 AEDT

Due to SEVERE Tropical Cyclone Debbie making landfall on the coast of Queensland, services are being impacted largely in Northern Queensland including, but not limited to, the Whitsunday regional Council, Mackay regional Council, and Burdekin Shire Council districts. This force majeure event is preventing NBN from undertaking any new connections, assurance and modifications where field work or power to the device is required. Approximately 10,016 active services are currently impacted in the eastern mainland coast of Queensland. This estimate is across all Customers. Rest assure NBN is working to manage the impact to disrupted services that has occurred as a result of the event. The main impacted zones were recently downgraded from RED to AMBER by the Bureau of Meteorology. Amber zones allow entry with caution, so NBN can now begin to identify impact and determine restoration activity priorities. Impact Assessments are expected to take 12-24 hrs. Current estimations predict initial services may be recovered within 48 hours with others potentially taking up to two (2) weeks. The estimated end date of this event notice is 26th April 2017. Ant Communications and NBN ask for your patience during this time.