Network Status

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NBN Outage - Hardware Fault - All Services

Severity: Medium

Status: In Progress

Region: Beam 55 (Launceston, TAS)
Date Started: Thursday 6th July 2017 02:30 AEDT
Expected End Time: To Be Advised.

NBN have identified a hardware problem impacting satellite services on Beam 55. End users in the impacted areas are currently unable to access nbn satellite services. NBN are currently investigating an issue on the Satellite Modem Termination System (SMTS).


Services - Northern Queensland - Cyclone Debbie - All Services

Severity: High

Status: Open

Date Started: Thursday 30th March 2017 01:00 AEDT
Expected End Time: Wednesday 26th April 2017 02:00 AEDT

Due to SEVERE Tropical Cyclone Debbie making landfall on the coast of Queensland, services are being impacted largely in Northern Queensland including, but not limited to, the Whitsunday regional Council, Mackay regional Council, and Burdekin Shire Council districts. This force majeure event is preventing NBN from undertaking any new connections, assurance and modifications where field work or power to the device is required. Approximately 10,016 active services are currently impacted in the eastern mainland coast of Queensland. This estimate is across all Customers. Rest assure NBN is working to manage the impact to disrupted services that has occurred as a result of the event. The main impacted zones were recently downgraded from RED to AMBER by the Bureau of Meteorology. Amber zones allow entry with caution, so NBN can now begin to identify impact and determine restoration activity priorities. Impact Assessments are expected to take 12-24 hrs. Current estimations predict initial services may be recovered within 48 hours with others potentially taking up to two (2) weeks. The estimated end date of this event notice is 26th April 2017. Ant Communications and NBN ask for your patience during this time.